Our mission is to spread “local love” by way of our civic pride-evoking tees and accessories, while creating quality jobs for locals, and giving back to the people and places that maintain our city’s trailblazer spirit. So, wear it well. When you rock these roots, you're representing and supporting Oakland!

 

Local Free Curbside Pickup

We offer Curbside Pickup at our warehouse as a delivery method for online orders. Pickup orders are usually ready in one business day. Note: we'll email you when your order is ready for pickup. Please do not come before then.

Normal pickup hours are 9 am to 5 pm, Monday through Friday at 601 Brush St. 94607. We are normally closed on weekends and holidays. Updated Holiday Hours are 12/24 9am-3pm, closed 12/25, 12/31 9am-3pm, and closed 1/1. 

Orders must be picked up within 14 days of receiving confirmation that the order is ready for pickup. 

Once you receive an email that your order is ready for pickup, please follow the guidelines below:

• Have your Order Number and ID ready when you arrive. 

Feedback & Complaints

We want you to be 100% happy with your purchase, so if you're not satisfied for any reason, please let us know so that we can take care of you. 

If you have a problem with your order or wish to give us feedback please email us at orders@oaklandish.com and we will get back to you the next business day. Please note that we are closed on weekends and holidays. 

Our customer service desk and warehouse hours are 9 am to 5 pm, Monday to Friday. Please note that we are closed on weekends and holidays. Updated Holiday Hours are 12/24 9am-3pm, closed 12/25, 12/31 9am-3pm, and closed 1/1. 

When will my order arrive?

Our warehouse may take up to two business days to process your order before it is shipped. 

Our warehouse is closed on weekends and holidays, and orders are only processed on weekdays. 

Domestic orders typically arrive within three business days from when they leave our warehouse. 

You’ll receive an email with your tracking number when your order ships.

Orders are shipped via USPS First Class or Priority Mail depending on the package weight or customer selection during checkout. 

Orders weighing less than 1lb. can ship via either method.

The shipping method for free shipping orders is at warehouse discretion. 

Holiday Shipping Cutoff

Orders placed by Tuesday 12/17 should arrive in time for Christmas. Please note that this only applies to US orders since international orders take longer to arrive. Delivery by Christmas is not guaranteed since we ship USPS and USPS does not offer guaranteed service.

International Shipping / Customs Fees for Online Orders

International orders (outside the continental USA) may be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, we are only able to estimate VAT, duties, and taxes for some shipping methods. 

You will see an estimate of duties and tax when you place your order that you might be charged for some shipping methods. When choosing an estimated shipping option, in most cases we will ship your package duties and taxes unpaid. 

Some international addresses might provide the option to ship with duties & tax prepaid when shipping via DHL. 

Please be aware that these duties and taxes are the customer’s responsibility and are beyond our control. We advise that you contact your local customs office for information on these charges should you have any questions.

International Orders Shipped with USPS

Once a USPS package arrives in the destination country and is processed our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office/customs department because the original tracking will no longer update once your order has reached the destination country.

If your package has not arrived in your country, please contact us for further assistance.

International Delayed, Missing, or Lost Packages

Once a package arrives in the destination country, we are unable to offer refunds for missing or lost packages. 

We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us. We can only refund if the package arrives back to us as a return to sender shipment. 

International shipment and customs delays are possible and unavoidable from our end. If your customs office is slow or backed up, particularly during the holidays, your package can take up to 180 days to arrive.

What if my items arrive damaged or defective? 

If your order arrives damaged or defective, please email us a description of the problem and photos within 48 hours of receipt of your order and we will ship you a replacement.

What if my item doesn't fit?

If we made a mistake and you did not receive the product or size that you ordered, please notify orders@oaklandish.com with your order number, a photo of the packing slip included with your shipment, and we will ship you the correct item.

If you received the item that you ordered, but decide later that you need a different size, please email us for a return authorization (RMA #) within 30 days of receipt and ship the item back to us with the RMA # clearly noted. You will have to pay for shipping the item back to us, but we will pay to ship the new item out to you. 

We can also accept in-person returns at our warehouse location located at 601 Brush Street Oakland, CA 94607. In-person returns will only be accepted during business hours (9am-5pm M-F, excluding holidays) and the return must have a pre-authorized RMA#. 

Please note that sale items are final sale and cannot be refunded or exchanged unless defective.

What if I want to return something for a refund?

Online orders may be returned for a refund within 30 days of receipt. 

Please email orders@oaklandish.com for return instructions and to request an RMA # for your return. Please ensure that RMA # is clearly labeled on the outside of your package. Returns or exchanges will not be accepted without a valid RMA #.

Returns can be shipped back to us, but note that we do not refund original shipping costs.

Exchanges and returned items must be in unworn condition, with all original tags and stickers. 

We do not accept in-person returns at any of our physical store locations.

Please send returns and exchanges to:

Oaklandish Returns
601 Brush Street
Oakland, CA 94607

Please note that sale items are final sale and cannot be refunded or exchanged unless defective.

Holiday Return and Exchange Policy:
Purchases made Nov 24, 2024, through Dec 15, 2024, have an extended return and exchange period through January 15th. Orders placed outside of this window will fall within our normal return and exchange guidelines which is within 30 days of receipt.

Price Matching and Sale RefundsPlease note that sale items are final sale and cannot be refunded or exchanged unless defective.

We do not offer price matching for our own products. Unfortunately, we are unable to refund the price difference or apply discount codes retroactively to previous orders that were placed before a sale.

Local Returns and Exchanges for Online Orders

You can also return items at our warehouse. 

Drop-off hours are between are 9 am to 5 pm, Monday through Friday, excluding holidays, at 601 Brush St. Oakland, 94607. Updated Holiday Hours are 12/24 9am-3pm, closed 12/25, 12/31 9am-3pm, and closed 1/1. 

In-person returns must have an RMA #. 

Please note that sale items are final sale and cannot be refunded or exchanged unless defective.